Training and Development - Skipton Building Society Head Office

Together we all get on

We believe we've something special at Skipton. That's why, in return for the enthusiasm, drive and dedication that everyone here displays, we offer real scope for personal growth and a broad range of career opportunities, supported by comprehensive ongoing development.

This begins with an induction period that we aim to make as informative, and enjoyable, as possible. The first step on your development journey, it will get you off to the best of starts and provide you with all you need to know, including our expectations and the way we work.

Join us in a role with responsibility for other team members, and you'll also take part in our four-week Leadership Programme, which will cover key topics including leadership styles, staff development, motivation, coaching and performance management.

Preliminary training for customer advisers involves spending time at our Head Office, taking part in two three-day workshops. The initial one, which will be undertaken within your first six weeks with us, will introduce you to our approach to customer service, our culture and the sales process. You’ll also gain a real understanding of our values, our vision and the features of our products and services.

The second workshop, a month later, will give you a basic understanding of our mortgage and protection products, and show you how to recognise opportunities through telesales activity. Both workshops will involve overnight stays and, although they are not formally assessed, there will be further role play and a test on all you’ve learnt when you get back to your branch.

Once you have been with us for a while, further development opportunities are open to customer advisers looking to make a move into branch management via our highly regarded Fame Academy.