Customer Advisor - Technical | Case Study

Together we all get on

Customer Services - Technical Case Study

“I can honestly say that no two days are ever the same in my job. But the variety is something I really enjoy. There’s always something new to learn. I also get a great deal of satisfaction from seeing a task through right from the start to successful completion - knowing that all the hard work you’ve put in really counts, gives you a sense of achievement, and motivates you to take on the next task.

“As Skipton is a business focused very much on the customer, they know that staff training plays a big part in maintaining high levels of customer service. So there are lots of opportunities to build on your skills, with the review process giving you a structured development plan to follow.

“An enquiring mind is one thing you certainly need to do the job well, along with lots of good old fashioned common sense. A keen eye for detail is important too, as are good communication skills and a real head for figures.

“I enjoy being part of a knowledgeable and helpful team with a real sense of camaraderie. But the biggest benefit for me about being at Skipton is that my working hours fit in totally with the commitments I have at home.”

Mark Henry, Customer Services - Technical