Senior Desktop Support Technician | Case Study

Together we all get on

Senior Desktop Support Technician Case Study

“It’s my role to see that all our computer equipment is working as it should. And in a business our size, that’s often quite a challenge. So, to maintain high service levels, you need a real talent for problem solving and prioritising tasks. As you’re in direct contact with people around the business each and every day, you also need to be a confident communicator with a big understanding of customer service.

“Along with the satisfaction that comes from resolving problems and getting things fixed, it’s meeting and helping lots of different people that I enjoy most about what I do. It’s what motivates me. And I’ve found that the more I put into the job, the more satisfaction I get out of it.”

Stuart Blenkhorn, Senior Desktop Support Technician